Question 1

Are you a factory or a trading company?

Accepted Answer

We are a professional manufacturer with our own production facilities, including a hardware factory and a plastic products factory. In recent years, we have also expanded our business scope to the garment fabric and technology sectors. Thanks to our self-operated factories and full-chain management, we have strict control over every production link—from raw material selection to finished product inspection. This allows us to ensure stable product quality and efficient delivery for our clients.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies depending on the product category. For our folding utility carts—one of our core product lines—the standard MOQ is 500 units. For orders meeting this quantity, we offer comprehensive customization services, including personalized logo printing, color matching, and custom packaging design to meet your brand needs. If you are a new client looking to test our product quality and cooperation model, we are open to discussing a lower trial order quantity on a case-by-case basis.

Question 3

Can you provide samples before mass production?

Accepted Answer

Yes, we can provide samples for your evaluation and confirmation before mass production. The sample lead time is usually 5–7 working days.

Question 4

How long is your production lead time for mass orders?

Accepted Answer

For a full-container load (FCL) order, the production lead time is generally 30–40 working days. For urgent orders, we will adjust the production schedule reasonably and confirm the specific delivery time with you based on the actual order details.

Question 5

Do you accept OEM/ODM customization?

Accepted Answer

Yes, we excel at OEM services and can provide reliable brand labeling solutions for our products. We have a professional team that can implement your personalized requirements such as logo printing, color customization, and packaging design. We will also provide technical suggestions to ensure the customization plan is feasible and meets PRactical needs.

Question 6

What quality control measures do you have in place?

Accepted Answer

We implement a strict three-stage quality control process throughout production: incoming inspection for raw materials, in-process inspection during manufacturing, and final inspection before shipment. Most importantly, multiple product lines including our folding utility carts meet the GSTUV standards. All finished products are checked against the corresponding standard specifications to ensure they meet strict quality requirements.

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